Medix Elite Membership Terms of Service

1. Membership Overview

The "Medix Elite" Membership is an annual service agreement between Computer Medix, Inc. ("Company") and the purchasing customer ("Member"). The membership fee is $399.00 per year, per device. The membership is linked to a specific computer (serial number) and is non-transferable to other parties, though it may be transferred to a replacement device owned by the original Member upon approval.

2. Included Services

Members are entitled to the following services for the covered device:

• Unlimited In-Shop Software Labor: Diagnosis, virus removal, operating system reinstallations, software troubleshooting, and driver updates.
• Annual Physical Cleaning: One (1) deep physical cleaning per year to remove dust from fans, heatsinks, and internal components to prevent overheating.
• Priority Service: "Next-Bench Priority" status. Member devices are placed at the front of the labor queue ahead of non-member devices.
• Discounted Hardware Labor: A flat labor rate of $75.00 per incident for the installation of hardware components (e.g., hard drives, screens, power supplies).

3. Exclusions & Limitations

The following are NOT included in the membership fee:

• Cost of Parts: Any hardware component required for repair (Hard Drives, SSDs, RAM, Screens, Keyboards, Power Supplies, Motherboards, etc.) must be purchased separately by the Member.
• On-Site Service: This membership applies strictly to In-Shop service at our North Huntingdon location. House calls or business site visits are billed at our standard hourly rates.
• Data Recover: Advanced Level 2 or Level 3 data recovery (requiring cleanroom work or specialized hardware tools) is excluded. Basic data transfer to a new drive is included.

4. Turnaround Time & Shipping

"Next-Bench Priority" guarantees that your device will be worked on before non-member standard repairs. However, Computer Medix cannot guarantee specific turnaround times (e.g., "Different Day" or "24 Hours") due to factors beyond our control, such as:

• Shipping delays for special-order parts.
• Unavailability of parts from third-party vendors.
• Complexity of diagnostic scans (some scans take 24+ hours to complete).

5. Payment, Renewal, and Cancellation

• Auto-Renewal: Membership automatically renews annually via the payment method on file. You will receive a notification prior to renewal.
• Cancellation: You may cancel auto-renewal at any time via the Customer Portal. Cancellation takes effect at the end of the current billing cycle.
• Refunds: Membership fees are non-refundable once any service has been claimed or 30 days have passed, whichever comes first.

6. Liability

Computer Medix is not responsible for any data loss. It is the Member's responsibility to maintain current backups of their data. While we take every precaution to protect your data, the unpredictable nature of hardware failure means we cannot guarantee data integrity during repairs.